Contact XServer
Get in touch with our expert team
24/7 support, fast response times, and professional assistance
Contact methods
Customers
Existing customers can reach us via the support system in their account
Depending on your question, please send emails to the addresses below
Phone
We will be happy to provide consultation by phone
You can choose the most convenient way to get in touch: phone or live chat — for pre-sales consultations and service inquiries, email — for commercial requests and document exchange, tickets in the control panel — for technical support. Our Telegram bot is also available, helping you receive notifications and manage your services directly from your smartphone.
Send us a message
Get in touch with our support team - we're here to help you 24/7
We respect your privacy and will never share your information with third parties.
XServer office
Address
42A Tobolska street, Kharkiv, Ukraine
Working hours
10:00 - 18:00, Mon - Fri (local time)
Global presence
Ukraine • Bulgaria • USA • Netherlands • Poland • Germany • Great Britain
Work schedule
Monday — Friday
09:00 – 19:00 UTC+2
- • Response from 2 minutes to 2 hours
- • Priority for server issues
- • Basic administration help
- • Financial and other questions
Other time
19:00 - 09:00 UTC+2
- • Network connection problems
- • Power supply issues
- • Critical incidents
- • Client equipment assistance
Our support team operates around the clock, without breaks or holidays. We always strive to assist clients as quickly as possible. Priority is given to the stability and security of the infrastructure, ensuring your projects remain available 24/7.