MON–FRI 09.00* – 18.00. DURING THIS TIME:
- reaction on the requests through ticket-system from 5 minutes to 2 hours. Depend on the urgency of the issue (issues regarding hardware operability are of prime importance and will be resolved as soon as possible);
- solving of financial issues;
- assistance in basic administration;
- resolving of other customers issues.
ON ANY DAY FROM 18.00* TO 09.00. DURING THIS TIME:
- solving of network issue within datacenter;
* Europe/Kiev timezone (EET/EEST time)
Customer should contact technical support either from e-mail addresses linked with customer's account or via support system at my.xserver.cloud (requires authorization).
For some actions the support agent may request the customer root-password to the server.
The support is not obligated to consult about programming issues, scripts and programs support, and also other similar issues which are not concerned to efficiency of provided services.